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SHIPPING & RETURNS
Delivery
At the moment we are only delivering to Mainland UK
Standard 1st class Royal Mail - 1-3 business days after dispatch (excluding weekends and bank holidays)
Postage costs
Postage is charged at £3.95 on all orders to UK addresses up to 2 kg
Over 2 kg will be £8.70 ​
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Delivery Times
Delivery times are calculated from dispatch. Shipping days are Monday - Thursday, any orders placed on the Friday and over the weekend will be dispatched on the Monday. We will always aim to dispatch your order the day after order, however, if it’s a busy period, please expect a few days delay.
Contact us at: woof@dirtymutt.co.uk if you have any questions or would prefer to do a bank transfer on invoice.
RETURN & EXCHANGE POLICY
We love the products we’ve made, and we hope you will too. If, you find that you're unhappy for any reason, just let us know so that we can help you return your products within 30 days of receipt.
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If the products that you receive are damaged or or do not match the description given at the time of the sale please ensure you contact us to get them returned to us within 30 days of sale.
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In the event of damaged products get in touch so we can arrange to get the product back and get new product out to you with free shipping.
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